We talk a lot on here about responsibility and it's various forms. Most of the time, we seem to wind up talking about horse owners, and their responsibilities to provide a safe working environment, a safe animal to work on, and pay when the job is done.
But what about the hoof care provider? What are OUR responsibilities?
- The biggest one- Education Education Education Education. Do Not Stop Learning, so that the highest standard of care can be provided. (Hmm.. that sounds similar to a horse owners responsibility too.)
- We need to be on time, but.. unfortunately there are times when we do run late. Most of the time, that can be attributed to an owner prior to your appointment who is NOT a responsible sort, and we run late as a result. Other times, we do indeed have mechanical failures, medical emergencies (ie: Horse kicked hoof care provider in the ribs, causing extreme pain and an inability to breathe properly,) equine medical emergencies, and the like.
- We need to follow this seemingly simple precept: Do No Harm (to the HORSE. Owners are on their own if they get stupid and allow harm to befall the hoof care provider.)
Well, it sounds simple anyways... - Return phone calls, or emails, promptly. Communication breakdowns are all too common through out the rest of the world, and it does happen with your HCP's too. (Although if you are one of those owners who says/ does any of the following: mail the check... 4 weeks after the job is done, bounce the check, have horses who are total pains in the rump and you do NOTHING to correct/ improve the behavior, continuously cancel appointments, or feel the need to "instruct" your HCP in his job the entire time, and more- don't expect us to pick up the phone when you call, return your message, or answer your email. You probably have been FIRED as a client.)
But what about teaching? Is that our responsibility?
No. It is not.
I used to teach. I used to spend a lot of time answering questions, and arguing with people like the Horse Guru mentioned in my previous post. Then it dawned on me- I don't have time to spend doing this. That extra time spent trying to teach someone who really could not care was taking away from clients who DID care, and who DID make sure their horses behaved, their work areas were clean, and who paid on time, usually in cash, when the job was done.
I also used to spend a lot- LOT- of time working with the horses- Free of charge- to try and improve their behavior overall, so that I'd be safer while trimming them. That changed when a "Trainer" decided that it was MY job to teach HER horses to stand still. For too long, MY job was to teach her horses to stand POLITELY for their trim, plus trim them, and not DARE to charge her for my efforts- aside from the trimming that is.
Yeah, it took me too long to sort out the following:
1) The horses were not improving because there was no follow up done on their teaching
2) The horses overall hoof health was not where it needed to be, because the "trainer" could not in fact get the horses to allow her to do follow up treatments. Instead of correcting unwanted behaviors, she "rewarded" them by allowing the bad stuff to persist, making it worse for me the next time around.
I hated going out there. Hated it.
And the day she loftily informed me that it was indeed MY job to teach the horses- all horses- to stand and not charge for it, I set my tools down and told her flat out- piss off. YOU are supposed to be some hot shot trainer, YOU do it. After all, YOU are the one getting paid to T-R-A-I-N these horses...
I packed up and left. Got a nasty email from her, which I deleted.
People seem to think that being in business for ourselves, that we have all the time in the world to spend with them and their horses. People seem to think that just because we are "Homo Quasi Erectus" that we don't have enough intelligence, and there fore we do not deserve common courtesy reserved for someone such as a vet- who after all DID go to school for eight years for their degree (yes, that IS sarcasm). People seem to think that it will not matter if they have someone else trim their horse "just this one time" for what ever reason. People seem to think... wait a moment. That's it. That is the problem right there.
People Don't Think.
That answers pretty much everything in a nutshell.
Now, Jackie- I DO teach. I just don't do it on barn calls. I send them here, with specific links. I actually enjoy teaching- to some degree. Breathe, if you show up drinking the koolaid of some damn Guru, you won't get the time of day from me. Yep, you might well be teachable, but until you loose the loud mouth know it all, you won't get a word out of me. All your Guru will wish to do 99% of the time is to argue, and point out why the rest of the world is WRONG, and they are RIGHT. Sorry, but I no longer have the time OR the patience to deal with that kind of non-sense. MY time is demanded- yes, DEMANDED- elsewhere.
I have been known to invite people to my home (which screws up my Golden Hermit Status for like a year), and use my horse for a mini clinic and demo on what it is we are doing and why. I won't even charge for that- usually you just have to bring a pizza or some such to share around. But that is on MY time, not on a barn call. This blog is done in my spare time, in an effort to answer questions and teach people who are willing to learn about their horses hooves. I'll examine pictures, send multiple emails, and even do scheduled phone calls. All free of charge, in an effort to help people learn. (There is one man- whom I respect quite a bit- who charges $250 and up for a 30 minute consultation.)
If this post sounds, well, grumpy, it should. I *am* grumpy. I *am* irritated. I am tired- tired of people just ASS-U-Me-ing that it is MY JOB to do THEIR job, or to spend an inordinate amount of time teaching them everything I have spent my hard earned money, blood, sweat, and tears learning. If this offends you, well, so be it. I can't say I am sorry about it right at this moment. If you want to learn, fine. I'll help. But it will be on my time, not on a barn call.
Fire away- somehow I get the feeling this post will piss a few folks off.....